Tech / ServiceNow
ServiceNow is the system of action for IT, HR, customer service, and risk. That means tickets, attachments, CMDB records, and Otto/Now Assist prompts all touch personal data. Clarip integrates directly with ServiceNow to scan for PII, route DSRs, and govern AI usage across every workflow.
ServiceNow ITSM · ServiceNow CSM · ServiceNow HRSD · ServiceNow GRC · Otto/Now Assist
The challenge
From ticket attachments and HR records to generative AI assistants and deeply connected workflows, ServiceNow environments create expanding privacy and governance risks across every workflow and integration.
Customers and employees paste IDs, health details, and credentials into ticket bodies and attachments every day.
Generative summaries and agent assists pull from ticket history, expanding the surface where sensitive data is exposed to LLMs.
HRSD records, cases, and onboarding artifacts contain regulated employee PII that must respect retention and DSR rules.
ServiceNow integrates with hundreds of systems, each adding new pathways for personal data and new gaps for governance.
Capabilities
Detect sensitive data, govern generative AI access, automate DSR workflows, enforce consent and retention policies, and monitor every ServiceNow workflow, attachment, and integration for compliance risk.
Featured Integrations / Partners
Apply retention, redaction, and DSR workflows to employee cases and onboarding records, with role-aware access for HR and legal.
Govern what data Otto/Now Assist can use, redact regulated fields before they reach the model, and capture per-prompt audit logs for AI compliance.
Use Cases
Stop sensitive data from spreading across CSM tickets, transcripts, and knowledge articles.
Fulfill employee access and deletion requests across HRSD and connected HR systems in one orchestrated workflow.
Deploy Otto/Now Assist with confidence, knowing prompts and outputs are governed and auditable.
Feed Clarip's discovery and AI governance signals back into ServiceNow GRC for unified risk reporting.
Customer story
“Clarip detects and secures PII at endpoints across customer service flows. PII gets redacted before it ever reaches LLMs and every interaction is logged.”
VP, Service Operations · Global retail firm
for PII scanning, DSR, and AI governance across ServiceNow
reduction in privacy review time per ticket
Regulatory coverage
As ServiceNow becomes the system of action for IT, HR, customer service, and risk, Clarip helps organizations govern personal data across tickets, attachments, CMDB records, and AI-powered workflows with continuous compliance oversight.
See a tailored walkthrough of Clarip across ITSM, CSM, HRSD, and Otto/Now Assist, with discovery, DSR, and AI governance in one platform.